Patrick Wolfe.com

Thoughts and Insights From Patrick Wolfe

Archive for category Announcements

AINEO Enters the Web 2.0 Era

Jan 7

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Happy New Year!

After 4 months of work, I am very pleased to announced that AINEO has entered the Web 2.0 era. We have finally migrated our website to a content management system (CMS). No more fiddling around with over-priced html editors like Dreamweaver and no more concern about things going out of wack when our webmaster adds content. Hallelujah!

Special thanks to Oliver, Luke, Andrew, and the rest of team for reviewing it in the various stages of development.
Check us out at www.aineo.com and let us know what you think of the new site. We have a new look, new logo, and a new website to match the high caliber of our team.

The whole team at AINEO wishes you a healthy and prosperous 2007! We are pleased to be able to work with you.

Sincerely,
Patrick Wolfe

A Tribute to Kaoru Suzuki

Dec 7

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November 2006 showed the passing of a great man. Mr. Kaoru Suzuki was a great guy, with spunk, desire to learn new things, and a great leader. I was very sad to hear that he has left this world. He was a great manager to me at RICOH when I just came to Japan out of University. He put up with my developing Japanese years ago, and I tried to understand his interesting English. The point was he made the effort to develop his English.  I am not sure if he ever got his English straight but thanks to him my High School and University Japanese got practical applications very quickly.

He was a great man, that I would see a couple times every year that always had a great greeting (aisatsu in Japanese). He was a great role model for me and our whole team. He taught us how to do business with honor.

I’ll never forget working until mid-night on a proposal for improving a multinational bank’s operations until the last train until midnight. I put a note on his desk saying I would be coming in at 930AM the next morning. As a great Japanese boss, he acted very angry with me for coming in 30 minutes late (even though I usually came to work an hour early every day) the next morning. I’ll never forget my surprise at getting in trouble, and always wonder if he really was mad. If he was mad, it probably disappeared pretty quickly when the bank put their confidence in us to deliver the solution.

Mr. Suzuki, we will miss you! I hope that I will see you again someday.

REAL Customer Service

Oct 26

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There are so many companies these days selling various products and services. You’ve got financial services, consumer product (probably the easiest sell), industrial products, technology products, and all sorts of services to support and enhance them.

In AINEO Network’s business, we are truly an engineering service company. People rely on our ability to be bright, quick, and flexible in supporting their technology around the Asia Pacific region. They trust AINEO because our fundamental is that everything we do should be win-win. Our definition of win-win business is only sell what you would buy yourselves. If you wouldn’t buy it, it almost seems immoral. On top of that, it is no fun for your team to support.

For three years, AINEO has been providing outsourced customer care to consumers. We did not plan to be working with consumers. We have a ten year track record and our success has been based on enterprise (corporate) clients. In 2002, we were asked by one of our enterprise clients if we could add this function to our already existing customer support team (helpdesk). It has been a great success. The wonderful thing now is that our team probably knows the products better than the Japan office of the manufacturer. I am very proud of our team. Evidently, we have done such a notable job that other clients have asked AINEO to do their consumer care. Great job AINEO Customer Care!

As we continue to expand the AINEO Customer Care to support consumers, we anticipate our will continue to provide great support which is bright, quick, and flexible. The consumers will continue to love us. We wholeheartedly believe that the best person to sell your product is you, but the best team to service your customer is AINEO.

Welcome to PatrickWolfe.com!

Aug 16

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Thank you for stopping by the patrickwolfe.com website. I have been amazed at the number of people over the last 90 days who have said they’ve done a search on myself or our firm AINEO.

We’ve decided to put up a website to help give people balanced feedback on technology, politics, and other issues that affect the normal everyday person.

Looking forward to getting to know you!

©2006, Patrick Wolfe- AINEO Corporation